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VCOE Dashboard Knowledge Sharing Digital Transformation in Professional Services: L...
Open Session Digital and ICT

Digital Transformation in Professional Services: Leveraging AI, Cloud & Automation

N
Nur Izzah Binti Aziz
Date & Time
12 Dec 2026
14:30
Duration (minutes)
220 min
Timezone
Asia/Kuala_Lumpur
Max Participants
No limit
Open Registration

Description

As digital technologies continue to reshape industries, professional service providers are increasingly adopting Artificial Intelligence (AI), Cloud Computing, Robotic Process Automation (RPA), and Digital Collaboration platforms to improve operational efficiency and deliver higher-value services.


This knowledge sharing session explores how organizations within the Global Services & Professional Services sector are embracing Digital & ICT innovations to transform consulting, finance, legal, HR, customer support, and business operations.

Agenda

  • 1
    Opening Remarks

    Participant registration, networking, and opening remarks by the moderator.

  • 2
    The Future of Digital Transformation

    Explore how Digital & ICT technologies are reshaping Global Services & Professional Services.

  • 3
    Artificial Intelligence in Professional Services

    Learn how AI improves productivity, decision-making, and customer experience across industries.

  • 4
    Cloud Computing & Digital Collaboration

    Discover how cloud platforms enable secure, scalable, and collaborative business operations.

  • 5
    Automation & Business Process Optimization

    Understand how automation streamlines repetitive tasks and enhances operational efficiency.

  • 6
    Data Analytics for Better Business Decisions

    Learn how organizations use analytics to drive strategic planning and business performance.

  • 7
    Closing Remarks

    Session summary, key takeaways, and information on post-session resources and feedback.